ACS Out Processing


COVID-19 may have changed how we do business, but it has not stopped our ability to provide support and services to you and your family.

ACS support staff and programs can be reached at:
(757) 851-3654

Out Processing Questionnaire

Questionnaire (REQUIRED)

PRIVACY ACT STATEMENT- AUTHORITY: Title 10 USC, Section 3012. PRINCIPLE PURPOSE(S): To collect data necessary to enroll DoD personnel and their family members in the Army Community Service client database. This form is also used as a tool to aid in delivery of services to DOD personnel and th4eir Family members. DISCLOSURE: Disclosure of information is voluntary. Failure to provide required information may result in the inability of Army Community Service to provide appropriate profession and /or development services to the individual.


If yes, complete DA Form 7415 and the PCS coordination letter.

The information herein is For Official Use Only (FOUO) IAW DoDM 5200.01, Volume 4, DoD Information Security Program: Controlled Unclassified Information) which must be protected under the Freedom of Information Act of 1966 and Privacy Act of 1974, as amended. Unauthorized disclosure or misuse of this PERSONAL INFORMATION may result in criminal and/or civil penalties. APR2019


Privacy Act Statement

AUTHORITY: 5 USC Section 301, Departmental Regulations; 10 USC1071-1085; 10 USC Section 3013, Secretary of the Army; and Army Regulation 608-75, EFMP. PRINCIPAL PURPOSE: To identify soldiers that have family members for enrollment in the EFMP. ROUTINE USES: To federal, state, and local medical agencies in order to provide an exceptional family member with medical treatment when the Department of the Army does not have a suitable treatment facility. DISCLOSURE: Disclosure of the requested information is mandatory. Failure to provide the information may result in disciplinary and/or administrative action. Additionally, failure to provide the information may result in an EFM not receiving necessary medical care.

The EFMP works with the other military and civilian agencies to provide comprehensive, coordinated community support, educational, housing, personnel, and medical services to families with special needs. Enrollment in EFMP is mandatory and benefits the family by considering medical and special education needs in the military personnel assignment process. Medical needs are considered in the worldwide assignment process whereas special education needs are only considered in overseas assignments.

By initialing this box, I confirm all the provided information is correct to the best of my knowledge.
EFMP PCS Coordination Letter


MEMORANDUM FOR Gaining Exceptional Family Member Program (EFMP) Manager SUBJECT: Assignment of Sponsor with Exceptional Family Member(s)

1. The EFMP Sponsor listed below has been assigned to your installation.

2. Point of contact is Sara Hughes at (757) 878-3638/DSN: 826-3638 or

I, the Sponsor, hereby authorize release of my EFM information for the listed family member(s) to the gaining unit mentioned above.

Out-Processing Facts

Quick Resource Guide

Military One Source:

Plan My Move
Moving & Housing
Installation Guide

Emergency Assistance:

Army Emergency Relief
(757) 878-2137

Red Cross
(877) 272-2273

School Liaison Officer

Christine Stiefel
(757) 503-7301

Nurse Advice Line: 

ACS Programs & Services

  • Exceptional Family Member Program
  • Information and Referral
  • Mobilization and Deployment
  • Financial Readiness
  • Relocation
  • Employment Assistance Program
  • Volunteer Assistance Program
  • Army Family Team Building
  • Army Family Action Plan
  • Soldier for Life – Transition Assistance Program

Quick Tips for a Successful PCS

Budget – now / in route / arrival
Keep Track of Your Expenses
Pay your bills while in transit and update information with creditors
Watch your LES for pay discrepancies
Remember ACS for 1:1 financial counseling

Remember ACS for assistance to include resume writing and job search strategies
Utilize your resources:
*Spouse Education and Career Opportunities (SECO)
*Military Spouse Career Advancement Account (MyCAA)
*Military Spouse Employment Partnership (MSEP)
Spouse Sate Re-Licensing and Certification Fees Reimbursement Program

Remember to Hand Carry:
Important personal and professional documents
Medical records from civilian providers, Immunization records
1-3 months of medication
School records

Hand-carry the following documents/items when you PCS
  • Copy of child’s Individualized Education Program (IEP) or Individual Family Services Plan (IFSP)
  • Copy of EFMP Summary
  • School documents
  • Travel entertainment backpack
  • 30 –90 day supply of medications
  • Important phone number list
  • ID card/Medical alert information/ handicap parking placard
  • Service animal supplies/documentation
  • Supply of Special foods
  • Medical equipment
  • Extra clothing/diapers
  • Plastic Ziploc bags/trash bags
  • First Aid kit

Federal Laws Affecting Individuals with Disabilities

Individuals with Disabilities Act: this law ensures that all children with disabilities have access to a free appropriate public education.
Section 504 of the Rehabilitation Act: this law prohibits discrimination on the basis of disability and in provide programs and activities receiving federal funding. American with Disabilities Act: guarantees equal opportunity for individuals with disabilities in public accommodations, employment, transportation, state and

local government services, and telecommunications. Department of Defense, DoD Directive 1020.1: prohibits discrimination based on handicap in programs and activities receiving federal funds through the DoD

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